FAQ

What's the deal with shipping? Do you offer local pick up?

Shipping is calculated by dimension, weight and location. We ship via Canada post and all items include tracking. Ready to ship and 1/1 items usually ship within 2-4 days after purchase, while limited edition can take up to 2 weeks production time prior shipping. Delivery times depends on destination country, customs regulations and holidays. We are not responsible for any import fees and duties charged by your country's customs as well as shipment delays. If you have any issue with the shipping price quoted or if a packaged is late or missing, contact us via email at startpretending@gmail.com . 

For any orders located in Montreal, we offer pick up and meets ups. If you want to pay cash or via Interac transfer, choose the right option at checkout or email us and we will arrange that for you.

Who makes this stuff?

Hi! Me! My name is Rosalie. Im a self-made multidisciplinary artist born and raised in Montreal. I create all this stuff from my humble home and studio. Check the 'About' section to know more about my path and how I built this brand from the ground up! You can also follow me on my personal IG for more shenanigans: www.instagram.com/lolitathug 

Do you accept returns or exchanges?

Since everything is either one of a kind or made to order, we don't accept any returns or exchanges. All our creations are made with a fine attention to detail. If you have any issue with the construction, please email us with details and ill gladly fix any issues you may have.

Are you creations vegan friendly?

I do my best to use vegan materials. I do not use real fur and very limited leather. if you have any concerns about a specific piece, make sure to read the description for details on materials used. If you cant find your answers there, email us with your questions.

How can I cancel or change my order?

Unfortunately, once the order is placed there is nothing we can do. Please make sure everything is in order during checkout.

Whats the difference between 1/1 and limited edition?

We offer 2 kinds of items in our store. The 1/1 pieces are all one of a kind, meaning there is only one ever made and cannot be replicated. These pieces are often constructed from vintage and recycled materials, making it hard to duplicate. The 1/1 pieces are always ready to ship and available for stylists. The limited edition pieces are made to order and are available while supplies last. These pieces are made from patterns we constructed and are all handmade and unique. We sometimes find bigger amounts of fabrics and materials, making it possible to make more than one similar piece. These pieces are still produced in low quantities, with the same zero waste ideology and mindset. The limited edition garments can take 1-2 weeks production time prior to shipping and can be made custom to fit your needs. 

How do I know if the item I want will fit?

All the items have detailed sizing information in their descriptions. Most of our items are oversized and can fit most, but make sure you read the descriptions carefully before buying. You can also contact us by email for any specific dimensions and measurements.

What currency are you using? How can I pay?

All our prices are listed in Canadian dollars. We accept Paypal, Apple pay and Coinsquare for BTC and ETH. For clients located in Montreal, we also accept cash and interac transfers; Contact us prior to purchase for more details.

Are you looking for ambassadors or models? Collabs?

We are always open to collaborations with artists, celebrities and influencers! Email us with all your info and ideas and well see if the fit is right and what pieces would work best. As for models, we are always open to new faces! Same for photographers! If you would like to shoot or collaborate, drop us a DM or email and well consider working with you.

Im a stylist and i'd love to pull some pieces. Now what?

We are always happy to collaborate with stylists worldwide. Email us at startpretending@gmail.com with your project details and budget and well see what's possible! 

Do you ever do pop-up events? If yes how can I stay in the loop?

We do occasional pop-ups in Montreal. Make sure you follow us on Instagram for details on up-coming events!

Do you offer discount codes?

We offer a discount code to anyone who works in the sex industry. If you are a content creator, stripper, escort, cam girl, sugar baby or anything under the SW umbrella, you are eligible for this discount. Please email or DM us on Instagram to go through the verification process. xo