FAQs

What's the deal with shipping?

We offer flat rate shipping. Prices are set by country and the size of the order. We ship using regular Canada post. Ready to ship and 1/1 items usually ship within 2-4 days after purchase, while limited edition can take up to 2 weeks production time prior shipping. Delivery times depend on selected shipping, custom duties, and holidays. We are not responsible for any import fees and duties charged by your country's customs as well as shipment delays. If you have any issue with the shipping price quoted, send us a message before completing checkout. For any shipment issues contact us via our 'Contact us' page. 

Who makes this stuff?

Hi! Me! My name is Rosalie. Im a self-made multidisciplinary artist born and raised in Montreal. I create all this stuff from my humble home and studio. I have 2 cats and one of them farts a lot, his name is Tyrone. Check the 'About' section to know more about my path! You can also follow me on my personal IG for more shenanigans: www.instagram.com/lolitathug 

Do you accept returns or exchanges?

Since everything is either one of a kind or made to order, we don't accept any returns or exchanges.

Are you creations vegan friendly?

YES!!!!! ...environmentally friendly too!

How can I cancel or change my order?

Unfortunately, once the order is placed there is nothing we can do. Please make sure everything is in order during checkout.

Whats the difference between 1/1 and limited edition?

We offer 2 kinds of items in our store. The 1/1 pieces are all one of a kind, meaning there is only one ever made and cannot be replicated. These pieces are often constructed from vintage and recycled materials, making it hard to duplicate. The 1/1 pieces are always ready to ship and available for stylists. The limited edition pieces are made to order and are available while supplies last. These pieces are made from patterns we constructed and are all handmade and unique. We sometimes find bigger amounts of fabrics and materials, making it possible to make more than one similar piece. These pieces are still produced in low quantities, with the same zero waste ideology and mindset. The limited edition garments can take 1-2 weeks production time prior to shipping and can be made custom to fit your needs. 

How do I know if the item I want will fit?

All the items have detailed sizing information in their descriptions. Most of our items are oversized and can fit any sizes, but make sure you read the descriptions carefully before buying. You can also contact us by email for any specific dimensions and measurements.

What currency are you using? How can I pay?

All our prices are listed in Canadian dollars. We accept paypal, Apple pay, Google pay and all major credit cards. For clients located in Montreal, we can also accept cash and interac transfers; Contact us prior to purchase for more details.

Are you looking for ambassadors or models?

We are always open to collaborations with artists, celebrities and influencers. Email us with all your info and ideas and well see if the fit is right. As for models, we are always open to new faces! If you are in the Montreal area and would like to shoot, drop us a DM or email and well consider working with you.

Im a stylist and i'd love to pull some pieces. Now what?

We are always happy to collaborate with stylists worldwide. Email us at startpretending@gmail.com with your project details and well see what's possible! 

Do you ever do pop-up events? If yes how can I stay in the loop?

We do occasional pop-ups in Montreal. Make sure you follow us on instagram for details on up-coming events!

 Do you offer discount codes?

We currently offer a discount code to anyone who works as a sex worker. If you are a stripper, escort, cam girl, sugar baby or anything under the SW umbrella, you are eligible for this discount. Please email or DM us on Instagram to go through the verification process. xo